Accordia Omnichannel Cloud Contact Center with AI Chatbot & Automation

Seni & Kraf Perundingan & Perkhidmatan E-Dagang ACCORDIA GLOBAL SDN BHD

ACCORDIA GLOBAL SDN BHD

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Pengenalan

Accordia Global Sdn. Bhd. is a Malaysia-based technology company specializing in omnichannel contact center and cloud-based customer experience solutions for sales & customer service teams across industries. Founded in 2010, we helps SMEs and enterprises deliver seamless, scalable, and connected customer interactions.

Our omnichannel platform unifies call center and contact center operations across Telephony, Chatbot, Desk (ticketing & CRM), and Social channels, including WhatsApp Business API integration, WhatsApp eKYC, WhatsApp chatbot, Facebook Messenger, Instagram, and more. Solutions can be deployed via cloud or on-premise, providing flexibility, compliance, and scalability.

Accordia Global integrates AI-Powered Automation to improve efficiency and reduce costs. Capabilities include AI-Powered Chatbots, A Hybrid FAQ-Based And AI Chatbot Solution For Cost-Effective Automation, AI Agent Assist (Knowledge Base), AI Call Transcription, AI Voice Bot, And AI Quality Monitoring. These features enable 24/7 customer support, faster response times, and consistent service quality.

The platform supports seamless CRM integration with Zoho, Salesforce, Zendesk, and Freshworks, enabling centralized customer data, workflow automation, and data-driven insights.

Built to be secure, scalable, and future-ready, Accordia Global is certified with ISO/IEC 27001:2022 and compliant with Akta Perlindungan Data Peribadi 2010 (APDP) and ASP(C), ensuring strong data protection and information security. Accordia Global powers modern customer experience through AI, automation, and omnichannel engagement.

Pensijilan

Diperakui MySTI

STI202500704

Harga Anggaran

RM 800.00

Nombor Pendaftaran SSM 201001035054

Nombor ePerolehan 357-0002309504

Nilai Tambahan

True Omnichannel, One Unified Platform

Manage all customer conversations across voice, chat, ticketing, and social messaging, including WhatsApp within a single, centralized contact center. This gives teams a complete customer view, faster response times, and consistent service across every touchpoint.

Hybrid AI Chatbot for Smarter Cost Control

Reduce support costs with a hybrid chatbot approach, combining FAQ-based automation for simple enquiries and AI-powered chatbots for complex conversations. This balance avoids over-reliance on fully AI solutions while delivering efficient, scalable automation.

Enterprise-Grade Security & Data Protection

Built with security at its core, Accordia ensures sensitive customer data and personally identifiable information (PII) are protected. User information can remain anonymized and does not need to be sent to external public clouds, helping businesses meet compliance, privacy, and data sovereignty requirements.

Cloud-Ready, Platform-Agnostic Infrastructure

Deploy on the cloud platform of your choice, Google Cloud, Alibaba Cloud, or private infrastructure. Businesses can host servers locally in Malaysia (e.g. Cyberjaya) or in other regions, ensuring flexibility, performance, and regulatory alignment.

Localized & Multilingual for Malaysian Businesses

Designed for Malaysian SMEs, the platform supports multilingual and AI-driven language capabilities, enabling teams to engage customers in English, Bahasa Malaysia, Chinese, and more. This ensures more natural, inclusive, and effective customer interactions.

Data-Driven, Scalable & Affordable

Gain real-time insights through analytics and reporting that help teams improve service quality and decision-making. With a scalable, subscription-based pricing model, businesses can start small, grow confidently, and pay only for what they need.

ACCORDIA GLOBAL SDN BHD

Unit 15-3 Uoa Business Park, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia

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