Aceva is an AI-powered chatbot enabler platform that helps businesses automate customer engagement across multiple digital channels. Its purpose is to simplify and accelerate the adoption of conversational AI, making it accessible to organizations of all sizes without requiring technical expertise. Key Features Aceva offers a no-code chatbot builder with pre-designed templates for FAQs, lead capture, and scheduling. Businesses can deploy a single chatbot across web, WhatsApp, Facebook Messenger, and Telegram, ensuring consistent customer experiences. Its Natural Language Processing (NLP) engine allows the chatbot to handle free-text queries and learn from customer interactions. A live chat handoff feature ensures smooth transitions to human agents when needed. Aceva also integrates with third-party systems such as CRMs and ticketing tools, while its analytics dashboard provides visibility into customer behavior, drop-offs, and conversion trends. Benefits By automating repetitive queries, Aceva reduces response times and operational costs while enabling 24/7 support. Businesses gain the ability to capture and qualify leads instantly, improving sales efficiency. Customers benefit from immediate, personalized, and consistent interactions, leading to higher satisfaction and loyalty. For managers, Aceva’s analytics offer actionable insights into customer pain points, supporting data-driven decision-making. As companies grow, the platform easily scales to handle thousands of simultaneous interactions without requiring additional headcount. Target Audience Aceva is designed for small and medium enterprises (SMEs) seeking affordable automation, particularly in retail, F&B, and e-commerce. It also benefits service industries such as healthcare clinics, insurance providers, and property developers that need to streamline appointment booking and information requests. Customer support-heavy sectors—including telecommunications, financial services, and government agencies—can deploy Aceva to offload repetitive inquiries and free up human agents for higher-value tasks. In summary, Aceva provides an affordable, scalable, and intelligent entry point for businesses looking to embrace AI-powered customer engagement.
Aceva allows businesses to build a single chatbot and deploy it seamlessly across multiple channels such as websites, WhatsApp, Facebook Messenger, and Telegram. This eliminates fragmented communication, ensures consistent customer experiences, and reduces the need to manage separate systems for each channel.
With Aceva’s drag-and-drop interface and ready-to-use templates, even non-technical users can create and launch chatbots within hours. This lowers the barrier to entry for SMEs, who often lack IT teams, and empowers businesses to take control of their customer engagement without relying on costly developers
Aceva’s tiered subscription plans (Starter, Professional, Enterprise) give businesses flexibility to start small and upgrade as they grow. Unlike custom-built chatbot solutions that require heavy upfront investment, Aceva provides continuous updates, AI enhancements, and support as part of the subscription, ensuring long-term value at predictable costs.